Refund & Returns Policy

PrimeAutoEngines – Return, Refund & Exchange Guidelines

Thank you for choosing PrimeAutoEngines. We take pride in supplying quality replacement engines, but we understand that returns may sometimes be necessary. This Refund & Returns Policy explains the conditions, process, and timelines for returns and refunds.

Returns Eligibility

Returns are accepted for used and replacement engines under the following conditions:

  • Return requests must be made within 30 days of the purchase date

  • The engine must have been properly installed and tested by a qualified professional

  • The reported issue must be confirmed as a defect in the engine itself, not caused by:

    • Improper installation

    • Incorrect fitment

    • Overheating

    • Lack of maintenance

    • External or accidental damage

All return requests are subject to inspection and approval by PrimeAutoEngines.

Condition of Returned Engines

To qualify for a return, the engine must:

  • Be in the same condition as it was received

  • Have no physical damage, missing parts, or alterations

  • Include all original packaging, accessories, and documentation

Any signs of tampering, modification, or damage may void return eligibility.

Return Shipping

✔️ Return Shipping is Free, provided:

  • The return is approved

  • The return meets all eligibility requirements

Return instructions will be provided once the return request is authorized.

Refund Policy

Refund Approval Process:
Once the returned engine is received, it will undergo a detailed inspection. If approved, a refund will be initiated.

Refund Method:
Refunds are issued to the original payment method used at the time of purchase.

Processing Time:
Please allow up to 10 business days for refund processing after approval.

Exceptions & Special Cases

Damaged or Defective on Arrival:
If the engine arrives damaged or defective, customers must notify PrimeAutoEngines immediately upon delivery. We will arrange:

  • A replacement engine, or

  • A full refund, depending on availability

Original packaging must be retained for claim verification.

Incorrect or Misordered Engines:
If an incorrect engine is ordered, PrimeAutoEngines will assist in correcting the issue. In such cases:

  • Return approval is required

  • Return shipping costs may be the customer’s responsibility

Non-Refundable Items & Costs

  • Labor charges related to installation or removal are non-refundable

  • PrimeAutoEngines is not responsible for:

    • Diagnostic costs

    • Vehicle downtime

    • Towing or transportation expenses

Cancellation Policy

Orders may be canceled prior to shipment confirmation. Once an order has shipped, cancellation requests will be handled as return requests and are subject to this policy.

Important Notes

  • Returns without prior authorization may be refused

  • Refunds are not guaranteed until inspection is complete

  • This policy applies only to engine purchases unless stated otherwise

Contact Us

For return authorization or questions regarding this policy, please contact our support team:

📧 Email: info@primeautoengines.com

We appreciate your understanding and thank you for choosing PrimeAutoEngines. Our goal is to provide reliable products, fair policies, and dependable customer support.

Disclaimer:

This Refund & Returns Policy is provided for informational purposes only and may require modification to comply with applicable local, state, or federal laws. For legal compliance, consult a qualified legal professional.